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What should you do if you meet with an accident in Rental Car?


Question:

I rented a car for 2 months up to jan 16th and during that time I was involved in minor accident. I filed a police report and was considered faulty, and it resulted in minor damage to the front bumper. I was told that since I caused the accident I was responsible for fixing the car which I did without the rental agencies involvement. the car was returned to agency on the 17th of Jan. The agency accepted the car which was then given to another renter. I got a call from them recently saying that their warranty is no longer valid since I fixed the car in another garage and the repair costs will be 13,000 which Is outrageous.

I was not aware of the procedure and the garage only repaired the front bumper without touching the engine. my opinion is that they’re making me pay for something that I’m not responsible for causing. additionally the garage that fixed the car did not ask for the police report which i now understand is the procedure.

 

Answer:

The amount requested by the agency is frivolous and irrational, as when you returned the car, it is their responbility to verfiy the condition. Further, as you mentioned, it is important for the garage to seek a police report prior to fixing the damaged vehicle from an accident. In this regards, you may reject the claim sought by the agency, however, should the agency raise any complaint, we will be able to defend you accordingly.

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