Answered by Dr. Hassan Elhais Everyone enjoys a discount or promotion on the products we love or find essential. In this day and age, different websites now offer easily accessible products on special while store leaflets continue to be distributed throughout the UAE advertising such deals. We are living in a time and place where products are presented to us without requesting it, but do you experience already what others have?
This week in daily newspaper The National, I tackled issues on what a consumer can do in relation to product return policies, wrongly advertised prices and details, and expired products. These things are largely the responsibility of the supplier, but we should know our legal position and learn to deal with such circumstances.
Retailers or stores within the UAE are all subject to the country's consumer protection laws. Any return policy, exchange or credit offers should comply with the Federal Law No. 4 of 2006 that protects customers and outlines procedures in the event of an issue. If a product sold is faulty, stores should accept any returns and replace them, as stated in Article 5 of Law No. 24. Store owners have the responsibility of taking care and providing assurance of their before selling it to consumers, according to Article 13 of the same law. Suppliers or sellers breaching this law can be penalized with a fine not exceeding Dh10,000, with the consumers entitled to compensation for any material harm.
Suppliers or sellers should not display an illusory price or description to customers that would deceive them and trick them into buying a product. Consumers can take legal action in such cases against any perpetrators and this is taken seriously by the Consumer Protection Department. If the price on the receipt of the product you bought is different to the price advertised, the retailer or supplier must make a refund or give a justified explanation for such a variation. Any false advertisements of the product is prohibited. Product expiry dates should be always present on the label at all times. It is normal for a consumer to always look for the expiry date, to assure quality and avoid any potentially harmful consequences of using the product. Even on vouchers or promotional items, the expiry date should be set clearly.
Your email address will not be published. Required fields are marked *
I owe the success of my case to Dr. Hassan's diligent approach. He remained focused, put me at ease and always went the extra mile. Dr. Hassan tirelessly put my case in the best possible light and I cannot thank him enough. I would highly recommend Dr. Hassan - I am grateful to him from the bottom of my heart.
Dr. Hassan Elhais is among the best legal consultants I have ever worked with. He has an amazing ability to reduce complex issues into a simple concept that non-legal people can understand. He consistently develops innovative litigation strategies that help us to achieve our ultimate legal goals.
...the extraordinary effort that has been exerted by the staff, and we specially thank Dr. Hassan Mohsen Alhais. Wishing your continues success & excellence...
I believe everyone should recognize what a difference Dr. Hassan Elhais work has made to people's lives; and especially to our family's life, because we will remain forever grateful to each and every one of his team.
Dr. Hassan Elhais never fears cases that involve exposure and he always gives me his honest assessment of our chances of success, which is invaluable to me.
He aided us not only in providing legal advice but also in all legal issues that required a long term strategic approach to achieve most favorable and optimum outcomes he provided us with high level of professional service.
Dr. Hassan Elhais is a responsible, reputable counsel who operates to high levels of service.
Dr Hassan Elhais is responsive, thorough and creative with his advice, and is a valued advisor and legal consultant.
Regardless of the complexity of the matter I know Dr. Hassan Elhais will consider not only legal strategy but also business practicalities in providing advice and litigation options.
I recommend Dr. Hassan Elhais to anyone who says 'I'm in legal trouble'. I was extremely satisfied with the high standard of his work. He has always been there when I have needed him and I refer all my clients, family and friends to him/his firm.
Dr. Hassan Elhais was very professional and he listened to my needs. He was very prompt, efficient and always kept me informed. Dr. Hassan Elhais's service was excellent and I would definitely recommend him to friends and colleagues.
Contact Me
If you would like to discuss further, please feel free to schedule a consultation with us. Dr. Hassan Elhais