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What are my rights as a consumer if I buy something online and don’t find it matching my expectations?
All UAE retailers, suppliers or traders including those selling online are subject to the country’s Consumer Protection Laws.
According to article 5 of law No 24 of 2006, if the goods were purchased from a UAE store, refunds are available in two events: 1) discovery of a faulty product; 2) the supplied product was of a different description to what was delivered. Also the refund shall be granted during the proper time as per the Law.