Answered by Dr. Hassan Elhais Question:
What are my rights as a consumer if I buy anything online and don’t find matching my expectations?
Answer:
All UAE retailers, suppliers or traders including those selling online are subject to the consumer protection laws. According to article 5 of law no 24 of 2006, If goods were purchased from UAE store, refunds are available in two events: a) discovery of a faulty product; b) supplied product was of a different description. Also, the refund shall be during the proper time as per the law.
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