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Injury Caused by Staff Negligence


Question: 

I am a resident of the UAE. On a visit to one of the most reputed malls in Dubai, I slipped on something spilt and injured my ankle due to the negligence of Mall Management. Mall Security was informed and I was taken to the hospital by ambulance that they called for. It is now nearly 10 weeks since the injury but my ankle has not healed yet and I am currently undergoing Physiotherapy.
I am covered by Insurance but would like to know if the Mall is liable to cover the expenditure completely. I would also like to know if I can claim compensation for the pain, inconvenience and hopefully temporary disability it has caused?

I would also like to know:
1) Your legal fees
2) the duration to settle the claim
3) is my physical presence required to meet with the mall/ at court?
4) will compensation cover both Medical expenses as well as the distress caused?
Thank you. I look forward to your response.

 

Answer:

Dear Ms. Tanya,

Thank you for your inquiry.

In furtherance to the questions asked, kindly be advised that you can pursue the matter before the courts for seeking compensation for negligence in performing their duties which would be decided by the court. Alternatively, you can seek our assistance in serving a legal notice to the Mall Management to claim compensation for your injury. Lastly, we advise you to visit our office for a consultation meeting to discuss it further.

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